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Frequently Asked Questions

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What is JarvisLabs.ai?​

Jarvislabs.ai is a cutting-edge cloud computing platform that offers instant access to powerful GPUs and customizable environments. Whether you're training machine learning models, developing AI applications, or conducting research, our platform provides enterprise-grade infrastructure with pay-as-you-go flexibility and zero setup complexity.

How much time does it take to launch an instance?​

Vanilla templates like PyTorch, Tensorflow, FastAI, etc. take less than a minute to launch. However, if you are using a custom framework, it might take a little longer as we need to build the docker image, load weights for you.

Access & Setup​

How to access the machines?​

The machines can be accessed through:

  • 🔧 JupyterLab
  • 💻 VSCode
  • 🔒 SSH

Note: Specialized templates may only have API endpoints to access them.

How to generate an SSH key?​

Checkout our SSH guide for more details.

How to copy data to the machine?​

Checkout our guide for more details.

Billing & Security​

How secure is my payment?​

🔒 We use Stripe to handle our payments. All card information is handled by Stripe, a global leader in payment processing. We don't store any card information on our servers.

Do you offer alternative payment methods?​

We accept all major credit/debit cards through Stripe. We do not accept paypal, UPI, or any other payment methods.

How are the instances charged?​

💰 Instances are billed per-minute. You are only charged for the total number of minutes used.

What happens to paused instances?​

We persist your data at a rate of $0.00014/GB/Hour. For example:

  • 50 GB storage = $5.04/month
  • Data is retained as long as you have balance
  • Data is deleted when balance goes negative, and is not recoverable

What happens when balance runs out?​

  • Instances automatically pause when balance reaches zero
  • Data is retained for 24 hours
  • Enable balance alerts in your settings

Technical Support​

Disk is not getting freed up?​

Clear the Trash folder with:

rm -rf ~/.local/share/Trash/*

Can I use Docker in templates?​

❌ Templates are container-based, so Docker cannot run inside them. Use virtual machines (VMs) for Docker operations. Learn more about VMs here.

Where are the servers located?​

🏢 All servers are located in India and Finland. Servers are based out of tier3 and tier4 data centers. We do not use any shared/consumer grade data centers.

Policies​

Is cryptocurrency mining allowed?​

❌ JarvisLabs.ai is designed for AI applications only. Cryptocurrency mining is not permitted.

Do you offer refunds?​

JarvisLabs.ai doesn't provide refunds on purchases. If you have any genuine concerns, please contact hello@jarvislabs.ai, we are happy to help!

Best way to reach us?​

📧 Email: hello@jarvislabs.ai 💬 Chat: Use the chat option on our platform